Leveraging customer service through human resource interventions: identifying good practice from the European STEP Project



McGuire, David and Sheikh, H and Hollywood, E (2009) Leveraging customer service through human resource interventions: identifying good practice from the European STEP Project. In: 10th International Conference on Human Resource Development Research and Practice across Europe, 10-12 June 2009, Newcastle.

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Item Type: Conference or Workshop Item (Paper)
Divisions: School of Arts, Social Sciences and Management > Business, Enterprise & Management
Date Deposited: 30 Mar 2010 12:22
Last Modified: 18 May 2011 13:34
URI: http://eresearch.qmu.ac.uk/id/eprint/1396

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