McGuire, David and Sheikh, H and Hollywood, E (2009) Leveraging customer service through human resource interventions: identifying good practice from the European STEP Project. In: 10th International Conference on Human Resource Development Research and Practice across Europe, 10-12 June 2009, Newcastle.
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|Item Type:||Conference or Workshop Item (Paper)|
|Deposited On:||30 Mar 2010 13:22|
|Last Modified:||18 May 2011 14:34|
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