Introduction

Abstract

The article presents summaries of each of the four research papers presented in this issue of the periodical. The first paper examines ways to effectively manage waiting times in cafeteria lines. This paper would be of particular importance to food service managers. The second paper explores the role of information technology in enhancing productivity and improving service quality of hotel operations. The third paper investigates the technology crisis management in hotels in mainland China. The fourth paper examines the information technology gaps in the Australian tourism industry.