A Holistic Approach to Achieve Quality in Higher Education



Bamber, Veronica (2012) A Holistic Approach to Achieve Quality in Higher Education. In: A Holistic Approach to Achieve, 11-12 January 2012, Amman, Jordan. (Unpublished)

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Abstract

Changing anything in universities can be challenging, but if you mention the word ‘quality’ many academic staff simply switch off. In this session we will look at how we can take a holistic approach to quality implementation which avoids alienating those who need to be engaged at each level of the institution. We will discuss quality principles and practices, and some key challenges, such as staff resistance and the difficulties of ‘measuring’ quality. Using a framework for organizational analysis we will consider approaches which are helpful in implementing quality principles and practices, with reference to experiences in the UK and, specifically, Scotland. Key factors include the need for congruence with academic values and with the university’s aims and local context. It also helps if the emphasis is on enhancement, rather than assurance. We will see that these academic factors are not incompatible with taking a strategic approach to implementing sustainable quality systems.

Item Type: Conference or Workshop Item (Keynote)
Divisions: Centre for Academic Practice
Date Deposited: 13 Jun 2012 08:37
Last Modified: 13 Jun 2012 08:37
URI: http://eresearch.qmu.ac.uk/id/eprint/2807

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