Right first time: the role of ombudsmen in influencing administrative decision-making

Gill, Chris (2011) Right first time: the role of ombudsmen in influencing administrative decision-making. Journal of Social Welfare and Family Law, 33 (2). pp. 181-192. ISSN 0964-9069, ESSN: 1469-9621

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Official URL: http://dx.doi.org/10.1080/09649069.2011.617077


Administrative justice policy has shifted from a traditional concern with redress mechanisms towards a concern with administrative decision-making (decisions of an administrative nature taken by public officials which affect citizens' interests). As a result, ombudsmen are now expected to do more to drive improvements in administrative decision-making. The limited empirical data available present a mixed picture of the influence that ombudsmen may have in this area. A number of factors may increase ombudsmen's influence and, while these factors require further empirical testing, they offer clues to policymakers interested in improving administrative decision-making.

Item Type: Article
Divisions: School of Arts, Social Sciences and Management > Business, Enterprise & Management
Date Deposited: 25 Oct 2012 13:04
Last Modified: 02 Feb 2017 15:41
URI: http://eresearch.qmu.ac.uk/id/eprint/2972


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