The Outcome of Complaints

Simmon, Richard and Brennan, Carol and Gill, Chris and Hirst, Carolyn (2013) The Outcome of Complaints. Project Report. The Care Inspectorate.

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Abstract

The main focus of this project is the outcome and impact of complaint investigations on individual complainants in care services and on the services complained against. The aim is to ensure that people receive high quality care and to support and encourage the development of better ways of delivering care services. While there have been some studies of the process of investigating complaints, there has been little or no research of its impact on services. This project seeks to identify the difference a complaint investigation makes to outcomes for people using the service.

Item Type: Monograph (Project Report)
Divisions: School of Arts, Social Sciences and Management > Business, Enterprise & Management
Date Deposited: 22 Oct 2013 11:57
Last Modified: 02 Feb 2017 15:42
URI: http://eresearch.qmu.ac.uk/id/eprint/3277

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