Managing and evaluating customer complaint procedures in local government.

Dalrymple, J F and Donnelly, Mike (1997) Managing and evaluating customer complaint procedures in local government. Total Quality Management, 8 (2/3). pp. 136-140. ISSN 0954-4127

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Abstract

Presents edited versions of the proceedings of the Second World Congress for Total Quality Management in Great Britain in 1997. Effective customer complaints handling in British local government; Self-assessment; Citizen's Charter Complaints Task Force

Item Type: Article
Divisions: School of Arts, Social Sciences and Management > Business, Enterprise & Management
Date Deposited: 28 Apr 2009 08:51
Last Modified: 19 Mar 2014 12:55
URI: http://eresearch.qmu.ac.uk/id/eprint/445

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