Assessing service quality and its link with vaule for money in a UK local authority's housing repairs service using the SERVQUAL approach.



Donnelly, Mike and Shiu, Edward M (1999) Assessing service quality and its link with vaule for money in a UK local authority's housing repairs service using the SERVQUAL approach. Total Quality Management, 10 (4/5). pp. 498-506. ISSN 0954-4127

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Abstract

Examines the quality of housing services provided by local authorities in Falkirk area of Scotland. Management of housing services in Falkirk area; Priorities in the delivery of housing services in Falkirk area; Approach to the measurement of service quality.

Item Type: Article
Divisions: School of Arts, Social Sciences and Management > Business, Enterprise & Management
Date Deposited: 28 Apr 2009 08:55
Last Modified: 19 Mar 2014 12:55
URI: http://eresearch.qmu.ac.uk/id/eprint/448

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