Donnelly, Mike and Shiu, Edward M (1999) Assessing service quality and its link with vaule for money in a UK local authority's housing repairs service using the SERVQUAL approach. Total Quality Management, 10 (4/5). pp. 498-506. ISSN 0954-4127
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Examines the quality of housing services provided by local authorities in Falkirk area of Scotland. Management of housing services in Falkirk area; Priorities in the delivery of housing services in Falkirk area; Approach to the measurement of service quality.
|Divisions:||School of Arts, Social Sciences and Management > Business, Enterprise & Management|
|Date Deposited:||28 Apr 2009 08:55|
|Last Modified:||19 Mar 2014 12:55|
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