Assessing service quality and its link with vaule for money in a UK local authority's housing repairs service using the SERVQUAL approach.

Donnelly, Mike and Shiu, Edward M (1999) Assessing service quality and its link with vaule for money in a UK local authority's housing repairs service using the SERVQUAL approach. Total Quality Management, 10 (4/5). pp. 498-506. ISSN 0954-4127

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Abstract

Examines the quality of housing services provided by local authorities in Falkirk area of Scotland. Management of housing services in Falkirk area; Priorities in the delivery of housing services in Falkirk area; Approach to the measurement of service quality.

Item Type:Article
ID Code:448
Deposited On:28 Apr 2009 09:55
Last Modified:17 May 2011 12:25

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