Shiu, Edward M and Vaughan, L and Donnelly, Mike (1998) Service Quality: new horizons beyond SERVQUAL: an investigation of the portability of SERVQUAL into the voluntary and local government sectors. Journal of Nonprofit and Voluntary Sector Marketing, 2 (4). pp. 324-331. ISSN 1360-8576
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| Item Type: | Article |
|---|---|
| ID Code: | 537 |
| Deposited On: | 26 Aug 2009 14:25 |
| Last Modified: | 29 Mar 2013 12:11 |
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