Shiu, Edward M and Vaughan, L and Donnelly, Mike (1998) Service Quality: new horizons beyond SERVQUAL: an investigation of the portability of SERVQUAL into the voluntary and local government sectors. Journal of Nonprofit and Voluntary Sector Marketing, 2 (4). pp. 324-331. ISSN 1360-8576Full text not available from this repository.
|Divisions:||School of Arts, Social Sciences and Management > Business, Enterprise & Management|
|Date Deposited:||26 Aug 2009 13:25|
|Last Modified:||29 Mar 2013 12:11|
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