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Number of items: 22.

Article

Hare, Caroline and Law, James and Brennan, Carol (2012) The vulnerable healthcare consumer: an interpretive synthesis of the patient experience literature. International Journal of Consumer Studies, 37 (3). pp. 299-311. ISSN 1470-6423

Ritch, Elaine and Brennan, Carol (2010) Using World Café and drama to explore older people’s experience of financial products and services. International Journal of Consumer Studies, 34 (4). pp. 405-411. ISSN 1470-6423

Brennan, Carol and Ritch, Elaine (2010) Capturing the voice of older consumers in relation to financial products and services. International Journal of Consumer Studies, 34 (2). pp. 212-218. ISSN 14706423

Ritch, Elaine and Brennan, Carol and Macleod, Calum (2009) Plastic bag politics: modifying consumer behaviour for sustainable development. International Journal of Consumer Studies, 33 (2). pp. 168-174. ISSN 14706423

Brennan, Carol and Coppack, Martin (2008) Consumer empowerment: global context, UK strategies and vulnerable consumers. International Journal of Consumer Studies, 32 (4). pp. 306-313. ISSN 14706423

Coppack, Martin and Brennan, Carol and Wadams, Melissa (2008) A strategic approach to UK consumer education. Consumer Policy Review, 18 (2). pp. 51-56. ISSN 0961-1134

Brennan, Carol and Gallagher, Kelly (2007) Consumer overindebtedness: a review of the quality of money advice services in Scotland. International Journal of Consumer Studies, 31 (6). pp. 623-629. ISSN 1470-6423

Brennan, Carol and Coppack, Martin (2005) The case for educated UK consumers : the National Consumer Council's consultation on consumer education. International Journal of Consumer Studies, 29 (5). pp. 418-425. ISSN 1470-6423

Brennan, Carol and Galloway, Alison and Hughes, Alan and Fang, Wang (2005) Consumer Support Networks : assessment of need for consumer information and advice service. International Journal of Consumer Studies, 29 (2). pp. 159-167. ISSN 1470-6423

Brennan, Carol and Ritters, Katrina (2004) Consumer education in the UK : new developments in policy, strategy and implementation. International Journal of Consumer Studies, 28 (2). pp. 97-107. ISSN 1470-6423

Brennan, Carol and Gallagher, Kelly and McEachern, M G (2003) A review of the 'consumer interest' in organic meat. International Journal of Consumer Studies, 27 (5). pp. 381-394. ISSN 1470-6423

Brennan, Carol and Galloway, Alison and Thompson, Susan (2002) Young people's perceptions of complaints procedures in local government. International Journal of Consumer Studies, 26 (4). pp. 256-363. ISSN 1470-6423

Frew, Andrew J and Robb, C and Brennan, Carol (2002) Customers' Perceptions of Quality Assurance in Scottish Hostels. The Hospitality Review . pp. 37-42. ISSN 1464-9101

Brennan, Carol and Gallagher, Kelly (2002) Consumer Support Networks : improving consumer advice in the UK. International Journal of Consumer Studies, 26 (3). pp. 227-238. ISSN 1470-6423

Brennan, Carol and Douglas, Alex (2002) Complaints procedures in local government : informing your customers. International Journal of Public Sector Management, 15 (3). pp. 219-236. ISSN 0951-3558

Book Section

Ritch, Elaine and Schröder, Monika and Brennan, Carol and Pretious, Mike (2011) Sustainable consumption and the retailer: will fashion follow food? In: Cases & Readings in Sustainable Marketing: A Strategic Approach to Social Responsibility. Tilde University Press. ISBN 9780734610850

Monograph

Simmon, Richard and Brennan, Carol and Gill, Chris and Hirst, Carolyn (2013) The Outcome of Complaints. Project Report. The Care Inspectorate.

Gill, Chris and Williams, Jane and Brennan, Carol (2013) The future of ombudsman schemes: Drivers for change and strategic responses. Discussion Paper. Legal Ombudsman, Birmingham.

Simmons, Richard and Brennan, Carol (2013) Grumbles, gripes and grievances: the role of complaints in transforming public services. Project Report. National Endowment for Science, Technology and the Arts, London.

Brennan, Carol and Ritch, Elaine and Coull, Yvonne (2009) Involving older people in the development of financial products and services. Other. COPA, Queen Margaret University, Edinburgh.

Conference or Workshop Item

Brennan, Carol and Schröder, Monika (2009) Greening the curriculum. In: Learning & Teaching Conference, 27th November 2009, Queen Margaret University, Edinburgh.

Brennan, Carol and Ritch, Elaine (2009) Capturing the voice of older consumers in relation to financial products and services. In: Consumer 09: 4th International Consumer Sciences Research Conference, 24 - 26 June 2009 , Queen Margaret University, Edinburgh.

This list was generated on Tue Sep 16 01:31:03 2014 BST.