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Brennan, Carol and Williams, Jane and O'Neill, Sarah and Chalmers, Sally (2017) Consumer representation in financial services: report into consumer representation in the payments sector. Technical Report. Queen Margaret University, Edinburgh.

Chalmers, Sally (2016) Ethical fairness in financial services complaint handling. International Journal for Bank Marketing, 34 (4). pp. 570-586. ISSN 0265-2323

Chalmers, Sally (2008) The Changing Role of Internal Communications. Are Required Practitioner Competencies Keeping Pace with the Opportunities and Challenges? In: Euprera (European Public Relations Education and Research Association) 2008 conference, October 16-18, 2008, Milan. (Submitted)

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