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Number of items: 19.

Donnelly, Mike and McCormack, Darcy and Rimmer, Russell (2007) Load and academic attainment in two business schools. Assessment & Evaluation in Higher, 32 (6). pp. 613-630. ISSN ISSN: 0260-2938 Online ISSN: 1469-297X

Donnelly, Mike and Kerr, Neil J and Rimmer, Russell and Shiu, Edward M (2006) Assessing the quality of police services using SERVQUAL. Policing An International Journal of Police Strategies & Management, 29 (1). pp. 92-105. ISSN 1363951X

Donnelly, Mike (2004) Cusp not crisis : “changing to deliver” Scottish Government. International Journal of Productivity and Performance Management, 53 (6). pp. 548-557. ISSN 1741-0401

Donnelly, Mike and Hull, Selma Van't and Will, Valerie (2000) Assessing the quality of service provided by market research agencies. Total Quality Management, 11 (4/5/6). pp. 490-500. ISSN 0954-4127

Donnelly, Mike (2000) A radical scoring system for the European Foundation for Quality Management Business Excellence Model. Managerial Auditing Journal, 15 (1/2). pp. 8-11. ISSN 02686902

Donnelly, Mike and Shiu, Edward M (1999) Assessing service quality and its link with vaule for money in a UK local authority's housing repairs service using the SERVQUAL approach. Total Quality Management, 10 (4/5). pp. 498-506. ISSN 0954-4127

Donnelly, Mike (1999) Making the difference: quality strategy in the public sector. Managing Service Quality, 9 (1). pp. 47-52. ISSN 09604529

Shiu, Edward M and Vaughan, L and Donnelly, Mike (1998) Service Quality: new horizons beyond SERVQUAL: an investigation of the portability of SERVQUAL into the voluntary and local government sectors. Journal of Nonprofit and Voluntary Sector Marketing, 2 (4). pp. 324-331. ISSN 1360-8576

Donnelly, Mike and Scholarios, Dora (1998) Workers' experiences of redundancy: evidence from Scottish defence dependent companies. Personnel Review, 27 (4). pp. 325-342. ISSN 0048-3486

Donnelly, Mike and Scholarios, Dora (1998) Workers’ experiences of redundancy: evidence from Scottish defence dependent companies. Personnel Review, 27 (4). pp. 325-342. ISSN 00483486

Dalrymple, J F and Donnelly, Mike (1997) Managing and evaluating customer complaint procedures in local government. Total Quality Management, 8 (2/3). pp. 136-140. ISSN 0954-4127

Wisniewski, Mik and Donnelly, Mike (1996) Measuring service quality in the public sector: the potential for SERVQUAL. Total Quality Management, 7 (4). pp. 357-366. ISSN 09544127

Donnelly, Mike (1996) Setting standards for reception services in UK local authorities. Total Quality Management, 7 (1). pp. 51-66. ISSN 09544127

Campbell, S J and Donnelly, Mike and Wisniewski, Mik (1995) A measure of service. Scottish Libraries : Journal of the Scottish Library Association, 50. pp. 10-11. ISSN 0950-0189

Donnelly, Mike and Wisniewski, Mik and Dalrymple, J F and Curry, A C (1995) Measuring service quality in local government: the SERVQUAL approach. International Journal of Public Sector Management, 8 (7). pp. 15-20. ISSN 09513558

Donnelly, Mike (1994) STUC Annual Congress - Well ! What did you expect? Scottish Trade Union Review (66).

Donnelly, Mike (1994) Managing People and Quality in a Climate of Change. Managing Service Quality, 4 (4). pp. 41-44. ISSN 09604529

Donnelly, Mike and McMullan, Ciaran (1994) Setting Service Standards for Local Government Reception Services. Managing Service Quality, 4 (5). pp. 42-47. ISSN 09604529

Donnelly, Mike and Dalrymple, John F and Hollingsworth, Ivan P (1994) The Use and Development of Information Systems and Technology in Scottish Local Government. International Journal of Public Sector Management, 7 (3). pp. 4-15. ISSN 09513558

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