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Simmon, Richard and Brennan, Carol and Gill, Chris and Hirst, Carolyn (2013) The Outcome of Complaints. Project Report. The Care Inspectorate.
Gill, Chris and Williams, Jane and Brennan, Carol (2013) The future of ombudsman schemes: Drivers for change and strategic responses. Discussion Paper. Legal Ombudsman, Birmingham.
Gill, Chris (2012) The impact of the Scottish Public Services Ombudsman on administrative decision-making in local authority housing departments. Journal of Social Welfare and Family Law. ISSN 0964-9069, ESSN: 1469-9621
Gill, Chris (2011) Right first time: the role of ombudsmen in influencing administrative decision-making. Journal of Social Welfare and Family Law, 33 (2). pp. 181-192. ISSN 0964-9069, ESSN: 1469-9621