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Gill, Chris (2012) The impact of the Scottish Public Services Ombudsman on administrative decision-making in local authority housing departments. Journal of Social Welfare and Family Law . ISSN 0964-9069, ESSN: 1469-9621
Gill, Chris (2011) Right first time: the role of ombudsmen in influencing administrative decision-making. Journal of Social Welfare and Family Law, 33 (2). pp. 181-192. ISSN 0964-9069, ESSN: 1469-9621