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Number of items: 8.

Article

Gill, Chris and Williams, Jane and Brennan, Carol and Hirst, Carolyn (2016) Designing Consumer Redress: a Dispute System Design (DSD) Model for Consumer-to-Business Disputes. Legal Studies. ISSN 1748-121X (In Press)

Gill, Chris (2014) The Evolving Role of the Ombudsman: A Conceptual and Constitutional Analysis of the "Scottish Solution" to Administrative Justice. Public Law. pp. 662-681. ISSN 0033-3565

Gill, Chris (2012) The impact of the Scottish Public Services Ombudsman on administrative decision-making in local authority housing departments. Journal of Social Welfare and Family Law. ISSN 0964-9069, ESSN: 1469-9621

Gill, Chris (2011) Right first time: the role of ombudsmen in influencing administrative decision-making. Journal of Social Welfare and Family Law, 33 (2). pp. 181-192. ISSN 0964-9069, ESSN: 1469-9621

Book Section

Williams, Jane and Gill, Chris (2016) A Dispute System Design Perspective on the Future Development of Consumer Dispute Resolution. In: The Transformation of Consumer Dispute Resolution in the EU. Oxford University Press, Oxford. (In Press)

Monograph

Gill, Chris and Williams, Jane and Brennan, Carol and Hirst, Carolyn (2014) Models of Alternative Dispute Resolution (ADR): A report for the Legal Ombudsman. Project Report. Legal Ombudsman, UK.

Simmon, Richard and Brennan, Carol and Gill, Chris and Hirst, Carolyn (2013) The Outcome of Complaints. Project Report. The Care Inspectorate.

Gill, Chris and Williams, Jane and Brennan, Carol (2013) The future of ombudsman schemes: Drivers for change and strategic responses. Discussion Paper. Legal Ombudsman, Birmingham.

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