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Article

Gill, Chris and Williams, Jane and Brennan, Carol and Hirst, Carolyn (2016) Designing Consumer Redress: a Dispute System Design (DSD) Model for Consumer-to-Business Disputes. Legal Studies, 36 (3). pp. 438-463. ISSN 1748-121X

Monograph

Gill, Chris and Hirst, Carolyn (2016) Defining Consumer Ombudsmen. Project Report. Ombudsman Services, Warrington.

Gill, Chris and Williams, Jane and Brennan, Carol and Hirst, Carolyn (2014) Models of Alternative Dispute Resolution (ADR): A report for the Legal Ombudsman. Project Report. Legal Ombudsman, UK.

Simmon, Richard and Brennan, Carol and Gill, Chris and Hirst, Carolyn (2013) The Outcome of Complaints. Project Report. The Care Inspectorate.

This list was generated on Tue Oct 17 02:13:32 2017 BST.