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Donnelly, Mike and McMullan, Ciaran (1994) Setting Service Standards for Local Government Reception Services. Managing Service Quality, 4 (5). pp. 42-47. ISSN 09604529
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Donnelly, Mike and McMullan, Ciaran (1994) Setting Service Standards for Local Government Reception Services. Managing Service Quality, 4 (5). pp. 42-47. ISSN 09604529