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Shiu, Edward M and Vaughan, L and Donnelly, Mike (1998) Service Quality: new horizons beyond SERVQUAL: an investigation of the portability of SERVQUAL into the voluntary and local government sectors. Journal of Nonprofit and Voluntary Sector Marketing, 2 (4). pp. 324-331. ISSN 1360-8576

This list was generated on Thu Oct 23 01:31:58 2014 BST.