|Up a level|
Gill, Chris and Williams, Jane and Brennan, Carol (2013) The future of ombudsman schemes: Drivers for change and strategic responses. Discussion Paper. Legal Ombudsman, Birmingham.
Williams, Jane and Hare, Caroline (2010) Early Experiences of the Enforcement of the Unfair Commercial Practices Directive in Scotland. Journal of Consumer Policy, 33 (4). pp. 377-401. ISSN 01687034
Cathcart, Craig and Williams, Jane (2009) The highly detailed general principles of the Consumer Protection from Unfair Trading Regulations 2008. Scottish Law Gazette, 77 (1). ISSN 0036 9314