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Gill, Chris and Williams, Jane and Brennan, Carol and Hirst, Carolyn (2016) Designing Consumer Redress: a Dispute System Design (DSD) Model for Consumer-to-Business Disputes. Legal Studies. ISSN 1748-121X (In Press)
Williams, Jane and Hare, Caroline (2010) Early Experiences of the Enforcement of the Unfair Commercial Practices Directive in Scotland. Journal of Consumer Policy, 33 (4). pp. 377-401. ISSN 01687034
Cathcart, Craig and Williams, Jane (2009) The highly detailed general principles of the Consumer Protection from Unfair Trading Regulations 2008. Scottish Law Gazette, 77 (1). ISSN 0036 9314
Williams, Jane and Gill, Chris (2016) A Dispute System Design Perspective on the Future Development of Consumer Dispute Resolution. In: The Transformation of Consumer Dispute Resolution in the EU. Oxford University Press, Oxford. (In Press)
Gill, Chris and Williams, Jane and Brennan, Carol and Hirst, Carolyn (2014) Models of Alternative Dispute Resolution (ADR): A report for the Legal Ombudsman. Project Report. Legal Ombudsman, UK.
Gill, Chris and Williams, Jane and Brennan, Carol (2013) The future of ombudsman schemes: Drivers for change and strategic responses. Discussion Paper. Legal Ombudsman, Birmingham.