Browsing by QMU Author "Chalmers, Sally"
Consumer representation in financial services: report into consumer representation in the payments sector Brennan, Carol; Williams, Jane; O'Neill, Sarah; Chalmers, Sally (Queen Margaret University, 2017-10-20)
Chalmers, Sally (Emerald, 2016-06-01)Purpose - The purpose of this paper is to propose a conceptual model for ethical and fair complaint handling. This provides a basis for research and the development of financial institution complaint handling approaches ...
The Changing Role of Internal Communications. Are Required Practitioner Competencies Keeping Pace with the Opportunities and Challenges? Chalmers, Sally (2008-10)Internal communications have advanced a long way from the management-sponsored house journals of yesteryear to well-organized systems of internal communication.- (Baines, Egan and Jefkins, 2004, p. 312) . Over the years ...