Now showing items 1-5 of 5

    • Load and academic attainment in two business schools 

      Donnelly, Mike; McCormack, Darcy; Rimmer, Russell (Routledge, 2007-12)
      In this paper the relationship between academic load (the number of modules attempted) and academic performance is investigated in a Scottish and an Australian university. An engagement approach to academic integration is ...
    • Assessing the quality of police services using SERVQUAL 

      Donnelly, Mike; Kerr, Neil J.; Rimmer, Russell; Shiu, Edward M. (Emerald Group Publishing Ltd, 2006-01)
      Purpose - The purpose of this paper is to explore the application of the SERVQUAL approach to assess the quality of service of Strathclyde Police in Scotland. Measuring service quality in public services is fraught with ...
    • Cusp not crisis : changing to deliver- Scottish Government 

      Donnelly, Mike (Emerald Group Publishing Limited, 2004-06)
      A modern democracy is being created in Scotland following the re-establishment of the Scottish Parliament in 1999 with new executive and scrutiny structures. This paper reports on early developments and the emergence of ...
    • STUC Annual Congress - Well ! What did you expect? 

      Donnelly, Mike (STUR Ltd, 1994-10)
      This article attempts to show how the conventional opposition between art and culture, on the one hand, and administration and organization, on the other, has been displaced. The main reason given for this phenomenon is ...
    • Setting Service Standards for Local Government Reception Services 

      Donnelly, Mike; McMullan, Ciaran (MCB UP Ltd, 1994)
      Analyses the number, distribution and nature of enquiries made at Stirling District Council's central reception and the times taken by staff to deal with them satisfactorily in order to measure meaningful service standards. ...