Browsing by QMU Author "Fang, Wang"
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Consumer Support Networks : assessment of need for consumer information and advice service
Brennan, Carol; Galloway, Alison; Hughes, Alan; Fang, Wang (Blackwell Publishing Ltd, 2005-03)Research evidence suggests that UK consumers are facing significant problems with goods and services and are in need of information and advice to avoid or redress such situations. Consumers are not always aware of their ...