Browsing by QMU Author "O'Neill, Sarah"
Consumer representation in financial services: report into consumer representation in the payments sector Brennan, Carol; Williams, Jane; O'Neill, Sarah; Chalmers, Sally (Queen Margaret University, 2017-10-20)
Confusion, gaps, and overlaps: A consumer perspective on the UK's alternative dispute resolutions (ADR) landscape. Gill, Chris; Creutzfeldt, Naomi; Williams, Jane; O'Neill, Sarah; Vivian, Nial (Citizens AdviceQueen Margaret University; University of Westminster, 2017-04)This report is about the help available to consumers who have experienced a problem with a business that they have been unable to resolve on their own. Some of these problems end up in the small claims courts, but increasingly ...