The perception of Knowledge Management in the Hospitality industry and Job satisfaction
Abstract
The aim
The aim of this study is to investigate the knowledge management (KM) and job
satisfaction in the hotels located in Edinburgh. The study focuses on the frontline
employees, to examinant knowledge management, job satisfaction and its possible
implication which is job retention. The research will find out the KM practice in hotels
in Edinburgh and to measure KM and job satisfaction.
Methodology
This research will be using a quantitative approach, online questionnaire. The
perception of KM is measured with a five-point Likert-scales where it allows flexibility.
Also, the online questionnaire will be distributed with the use of Facebook to increase
the response rate. The sampling frame is QMU student who has work experiences in
a hotel located in Edinburgh. The sampling technique is convenience sampling hence
it relies on the researchers' judgement to recruit the respondents.
Outcome
This research was able to recruit 52 respondents and the majority of the respondents
are within the age group of 18-25. The research has proven that KM will lead to job
satisfaction, the implication of KM but the data is inadequate to prove job retention.
This requires future research.