The perception of Knowledge Management in the Hospitality industry and Job satisfaction

Abstract

The aim The aim of this study is to investigate the knowledge management (KM) and job satisfaction in the hotels located in Edinburgh. The study focuses on the frontline employees, to examinant knowledge management, job satisfaction and its possible implication which is job retention. The research will find out the KM practice in hotels in Edinburgh and to measure KM and job satisfaction.

Methodology This research will be using a quantitative approach, online questionnaire. The perception of KM is measured with a five-point Likert-scales where it allows flexibility. Also, the online questionnaire will be distributed with the use of Facebook to increase the response rate. The sampling frame is QMU student who has work experiences in a hotel located in Edinburgh. The sampling technique is convenience sampling hence it relies on the researchers' judgement to recruit the respondents.

Outcome This research was able to recruit 52 respondents and the majority of the respondents are within the age group of 18-25. The research has proven that KM will lead to job satisfaction, the implication of KM but the data is inadequate to prove job retention. This requires future research.