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dc.contributor.authorKirolos, Sandy
dc.contributor.authorSutcliffe, Lynsey
dc.contributor.authorGiatsi Clausen, Maria
dc.contributor.authorAbernethy, Carolyn
dc.contributor.authorShanmugalingam, Shanthi
dc.contributor.authorBauwens, Nicole
dc.contributor.authorOrme, Judith
dc.contributor.authorThomson, Kirsty
dc.contributor.authorGrattan, Rosemary
dc.contributor.authorPatel, Neil
dc.date.accessioned2020-09-16T12:45:17Z
dc.date.available2020-09-16T12:45:17Z
dc.date.issued2020-09-14
dc.date.submitted2020-04-10
dc.identifierhttps://eresearch.qmu.ac.uk/bitstream/handle/20.500.12289/10687/10687.pdf
dc.identifier.citationKirolos, S., Sutcliffe, L., Giatsi Clausen, M., Abernethy, C., Shanmugalingam, S., Bauwens, N., Orme, J., Thomson, K., Grattan, R. & Patel, N. (2020) Asynchronous video messaging promotes family involvement and mitigates separation in neonatal care. Archives of Disease in Childhood: Fetal & Neonatal, 106(2), pp. 172-177.
dc.identifier.issn1468-2052
dc.identifier.issn1359-2998
dc.identifier.urihttps://eresearch.qmu.ac.uk/handle/20.500.12289/10687
dc.identifier.urihttps://doi.org/10.1136/archdischild-2020-319353
dc.descriptionFrom BMJ via Jisc Publications Router
dc.descriptionVoR closed-deposited 2020-09-16; AM deposited OA 2020-12-01.
dc.description.abstractObjective: To evaluate the parent and staff experience of a secure video messaging service as a component of neonatal care. Design: Multicentre evaluation incorporating quantitative and qualitative items. Setting: Level II and level III UK neonatal units. Population: Families of neonatal inpatients and neonatal staff. Intervention: Use of a secure, cloud-based asynchronous video messaging service to send short messages from neonatal staff to families. Evaluation undertaken July–November 2019. Main outcome measures: Parental experience, including anxiety, involvement in care, relationships between parents and staff, and breastmilk expression. Results: In pre-implementation surveys (n=41), families reported high levels of stress and anxiety and were receptive to use of the service. In post-implementation surveys (n=42), 88% perceived a benefit of the service on their neonatal experience. Families rated a positive impact of the service on anxiety, sleep, family involvement and relationships with staff. Qualitative responses indicated enhanced emotional closeness, increased involvement in care and a positive effect on breastmilk expression. Seventy-seven post-implementation staff surveys were also collected. Staff rated the service as easy to use, with minimal impact on workload. Seventy-one percent (n=55) felt the service had a positive impact on relationships with families. Staff identified the need to manage parental expectations in relation to the number of videos that could be sent. Conclusions: Asynchronous video messaging improves parental experience, emotional closeness to their baby and builds supportive relationships between families and staff. Asynchronous video supports models of family integrated care and can mitigate family separation, which could be particularly relevant during the COVID-19 pandemic.
dc.description.urihttps://doi.org/10.1136/archdischild-2020-319353
dc.format.extent172-177
dc.languageen
dc.publisherBMJ
dc.relation.ispartofArchives of Disease in Childhood: Fetal & Neonatal
dc.rightsThis article has been accepted for publication in Archives of Disease in Childhood - Fetal and Neonatal Edition, 2020 following peer review, and the Version of Record can be accessed online at http://dx.doi.org/10.1136/archdischild-2020-319353
dc.rights© Authors (or their employer(s)) 2020
dc.subjectOriginal research
dc.subjectneonatology
dc.subjecttechnology
dc.titleAsynchronous video messaging promotes family involvement and mitigates separation in neonatal care
dc.typearticle
dcterms.accessRightspublic
dcterms.dateAccepted2020-08-11
dc.date.updated2020-09-16T12:09:09Z
dc.description.volume106
dc.description.ispublishedpub
rioxxterms.typeJournal Article/Review
rioxxterms.publicationdate2020-09-14
refterms.dateFCD2020-12-01
qmu.authorGiatsi Clausen, Maria
qmu.centreCentre for Person-centred Practise Research
dc.description.statuspub
dc.description.number2
refterms.versionAM
refterms.dateDeposit2020-09-16
refterms.dateDeposit2020-12-01


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