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dc.contributor.authorWilliams, Janeen
dc.contributor.authorO'Neill, Sarahen
dc.date.accessioned2021-08-05T08:25:18Z
dc.date.available2021-08-05T08:25:18Z
dc.date.issued2021-03-30
dc.identifierhttps://eresearch.qmu.ac.uk/bitstream/handle/20.500.12289/11393/11393.pdf
dc.identifier.citationWilliams, J. & O'Neill, S. (2021) Report for ORR: A review of good practice in complaints handling procedures and guidance. Edinburgh: Queen Margaret University Consumer Dispute Resolution Centre, 30 March.en
dc.identifier.urihttps://www.orr.gov.uk/sites/default/files/2021-08/a-review-of-good-practice-in-complaints-handling-procedures-and-guidance.pdf
dc.identifier.urihttps://www.orr.gov.uk/search-consultations/consultation-draft-complaints-code-practice
dc.identifier.urihttps://eresearch.qmu.ac.uk/handle/20.500.12289/11393
dc.descriptionJane Williams - ORCID: 0000-0002-8105-0557 https://orcid.org/0000-0002-8105-0557en
dc.description.urihttps://www.orr.gov.uk/sites/default/files/2021-08/a-review-of-good-practice-in-complaints-handling-procedures-and-guidance.pdfen
dc.description.urihttps://www.orr.gov.uk/search-consultations/consultation-draft-complaints-code-practiceen
dc.language.isoenen
dc.publisherQueen Margaret University Consumer Dispute Resolution Centreen
dc.publisherOffice of Rail and Road
dc.titleReport for ORR: A review of good practice in complaints handling procedures and guidanceen
dc.typeTechnical Reporten
dcterms.accessRightspublic
dc.description.ispublishedpub
rioxxterms.typeConsultancy Reporten
rioxxterms.publicationdate2021-03-30
refterms.dateFCD2021-08-05
refterms.depositExceptionNAen
refterms.accessExceptionNAen
refterms.technicalExceptionNAen
refterms.panelUnspecifieden
qmu.authorWilliams, Janeen
qmu.centreCentre for Applied Social Sciencesen
dc.description.statuspub
refterms.versionVoRen
refterms.dateDeposit2021-08-05


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