Perceptions of clients and veterinarians on what attributes constitute ‘a good vet’

Abstract

The perceptions of veterinarians and small animal (SA) clients on what attributes constitute ‘a good veterinarian’ were examined by a questionnaire survey. The respondents were asked to record how important they considered 20 attributes for a veterinary surgeon to have on a five-point scale from ‘not at all important’ to ‘very important’. In addition, they were asked to list which attributes they considered to be the three most important attributes in a veterinary surgeon; finally, they were asked whether there were any additional attributes that they considered to be highly desirable in a veterinary surgeon. In total, 407 SA clients, 243 SA veterinarians and 61 non-SA veterinarians completed the questionnaire. There were significant differences in the proportion of clients who considered an attribute to be ‘very important’ compared with SA veterinarians for 12 of the 20 attributes (P<0.005). A larger proportion of clients considered ‘confidence’, ‘knowledge about veterinary medicine and surgery’, ‘cleanliness’, ‘good at explaining technical terms’, ‘patience’, ‘clear about cost of treatment’, ‘ability to work in a team’, ‘honesty’, ‘politeness’, ‘decisiveness’, ‘good with animals’ and ‘good practical skills’ to be ‘very important’ attributes than the SA veterinarians; a larger proportion of SA veterinarians considered ‘good communication skills’ to be a ‘very important’ attribute than the clients.