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dc.contributor.authorRoss, Liz
dc.date.accessioned2018-06-29T15:52:25Z
dc.date.available2018-06-29T15:52:25Z
dc.date.issued2008
dc.identifierER1164
dc.identifier.citationRoss, L. (2008) Modernizing times: UK hearing-impaired consumers at the policy crossroads, International Journal of Consumer Studies, vol. 32, , pp. 122-127,
dc.identifier.issn1470-6423
dc.identifier.urihttp://dx.doi.org/10.1111/j.1470-6431.2007.00651.x
dc.identifier.urihttps://eresearch.qmu.ac.uk/handle/20.500.12289/1164
dc.description.abstractAlthough there is now a long-standing belief in the UK that free consumer choice improves market efficiency, the supply of some consumer products and services remained controlled by the state. In the interests of consumers, it regards as vulnerable to misdirection and malpractice or unlikely to have the technical expertise to make informed decisions. Historically, the supply of hearings aids has been restricted to the National Health Service and specific licensed practitioners in the independent sector. Recent changes to both product and service provision have brought about a radical alteration to this situation, and to the framework of control. This case study of a changing healthcare system demonstrates more generally the difficulties experienced by people trying to improve or maintain auditory functions for speech communication. Access to appropriate technological solutions may be precluded by cost, distribution arrangements or lack of knowledge. Overarching these difficulties, regional health policy variations within the UK mean that consumer experiences vary according to where they live. Consumer influence over the direction and scope of changes to the hearing aid market is limited despite the rhetoric of choice. This article examines the emerging 'liberalized' market and its contradictions.
dc.format.extent122-127
dc.relation.ispartofInternational Journal of Consumer Studies
dc.subjectAudiology services
dc.subjectconsumer choice
dc.subjecthearing aids
dc.subjecthearing impairment
dc.titleModernizing times: UK hearing-impaired consumers at the policy crossroads
dc.typearticle
dcterms.accessRightsrestricted
dc.description.facultycasl
dc.description.volume32
dc.identifier.doihttp://doi:10.1111/j.1470-6431.2007.00651.x
dc.description.ispublishedpub
dc.description.eprintid1164
rioxxterms.typearticle
qmu.authorRoss, Liz
dc.description.statuspub
dc.description.number2


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