Exploring patient experiences of person-centred care during investigative and/or diagnostic journeys.
Abstract
Background
Communication has an important role to play when providing person-centred care, it
can improve the overall experience the patient has or be a barrier to providing a holistic
care approach. It is important that all healthcare professionals understand how
communication can impact the patient’s overall experience.
Literature review
The literature review aimed to discover what patients’ opinions of their experiences
during their diagnostic or investigative journey. Little research was available that had a
direct link to angiographic procedures in the UK, however there was research on
communication during the diagnostic/investigative journey. As there was limited
research related to angiographic procedures there is scope for further research in this
area.
The main themes that were discovered during the literature review were:
1. The link between communication and health literacy.
2. The role of communication in forming a relationship of trust between the patient
and the practitioner.
3. The impact of culture and team working on the communication processes.
Aim
The main aim of this proposal is to gain an understanding of patient experiences during
a diagnostic or investigative procedure, in particular the experiences participants have
during an angiographic procedure.
Method
A phenomenological approach using in-depth semi-structured interviews involving 8
participants who have recently had a diagnostic or investigative angiography within an
NHS Scotland hospital. The interviews will be recorded and then transcribed, the data
will be then be analysed.
Implications for practice
The results of the study will hopefully provide an insight into if current staff training is
sufficient or if more training is needed in order to improve the patient’s overall
experience.