Queen Margaret University logo
    • Login
    View Item 
    •   QMU Repositories
    • eTheses
    • Undergraduate
    • BA (Hons) International Hospitality and Tourism Management
    • View Item
    •   QMU Repositories
    • eTheses
    • Undergraduate
    • BA (Hons) International Hospitality and Tourism Management
    • View Item
    JavaScript is disabled for your browser. Some features of this site may not work without it.

    The impact of a visitor attraction’s sustainable performance on visitor satisfaction in Edinburgh

    View/Open
    12058.pdf (1.017Mb)
    Date
    2021
    Metadata
    Show full item record
    Abstract
    The aim of this dissertation was to find out how sustainable performance of Edinburgh’s visitor attractions affects the satisfaction of their visitors. To achieve this aim, a variety of objectives were set up, which touch upon what sustainable practices the visitor attractions undertake, how they communicate these efforts to their visitors, do the visitors notice them and whether it is beneficial for the visitor attraction to put forth the effort of communicating their sustainable efforts. First, a review of the available literature was carried out during which the researcher noted that there was a gap in literature when it comes to visitor attractions and how their sustainable practices affect the satisfaction of their visitors, with most of the literature focusing on the hospitality businesses such as hotels and restaurants. To fill this gap, the researcher carried out a semi-structured qualitative interview of six participants from major visitor attractions in Edinburgh. The aim of the research was met as all the participants did not notice an increase in visitor satisfaction through communicating their sustainable efforts, but they were interested in real life examples and literature which could show them how communicating their sustainable efforts would increase their visitor experience as they would take it for consideration if there was evidence out there. However, recommendations were made for further research into this topic, with a focus on visitor attractions as the subject of research, but it is also recommended for future researchers to take some factors into considerations with advice from participants such as the ethics behind communicating sustainable efforts such as charity work and the attitudes of visitors who expect these practices to already be in place.
    URI
    https://eresearch.qmu.ac.uk/handle/20.500.12289/12058
    Collections
    • BA (Hons) International Hospitality and Tourism Management

    Queen Margaret University: Research Repositories
    Accessibility Statement | Repository Policies | Contact Us | Send Feedback | HTML Sitemap

     

    Browse

    All QMU RepositoriesCommunities & CollectionsBy YearBy PersonBy TitleBy QMU AuthorBy Research CentreThis CollectionBy YearBy PersonBy TitleBy QMU AuthorBy Research Centre

    My Account

    LoginRegister

    Queen Margaret University: Research Repositories
    Accessibility Statement | Repository Policies | Contact Us | Send Feedback | HTML Sitemap