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dc.contributor.authorTerry, Esme; orcid: 0000-0002-9941-7046; email: e.terry@leeds.ac.uk
dc.contributor.authorMarks, Abigail
dc.contributor.authorDakessian, Arek
dc.contributor.authorChristopoulos, Dimitris
dc.date.accessioned2022-09-01T09:29:51Z
dc.date.available2022-09-01T09:29:51Z
dc.date.issued2021-01-17
dc.identifierdoi: 10.1177/0950017020979504
dc.identifierpublisher-id: 10.1177_0950017020979504
dc.identifier.citationWork, Employment and Society, volume 36, issue 4, page 665-682
dc.identifier.urihttps://eresearch.qmu.ac.uk/handle/20.500.12289/12549
dc.descriptionFrom SAGE Publishing via Jisc Publications Router
dc.descriptionHistory: epub 2021-01-17
dc.descriptionPublication status: Published
dc.descriptionFunder: Non-Standard Finance Plc.
dc.description.abstractChanges to the labour process in the home credit sector have exposed the industry’s agency workforce to increased levels of digital managerial control through the introduction of lending applications and algorithmic decision-making techniques. This article highlights the heterogeneous nature of the impact of digitalisation on the labour process and worker autonomy – specifically, in terms of workers’ engagement in unquantified emotional labour. By considering the limitations of digital control in relation to qualitative elements of the labour process, it becomes evident that emotional labour has the scope to be a source of autonomy for dependent self-employed workers when set against a backdrop of heightened digital control. This article therefore contributes to ongoing labour process debates surrounding digitalisation, quantified workers and digital managerial control.
dc.languageen
dc.publisherSAGE Publications
dc.rightsLicence for this article starting on 2021-01-17: https://creativecommons.org/licenses/by/4.0/
dc.rightsEmbargo: ends 2021-01-17
dc.sourcepissn: 0950-0170
dc.sourceeissn: 1469-8722
dc.subjectArticles
dc.subjectalgorithmic management
dc.subjectalternative finance
dc.subjectautomation
dc.subjectdependent self-employment
dc.subjectdigital managerial control
dc.subjectdigitalisation
dc.subjectemotional labour
dc.subjecthome credit
dc.subjectlabour process
dc.subjectworker autonomy
dc.titleEmotional Labour and the Autonomy of Dependent Self-Employed Workers: The Limitations of Digital Managerial Control in the Home Credit Sector
dc.typearticle
dc.date.updated2022-08-03T18:00:12Z


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