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    • Assessing the quality of police services using SERVQUAL 

      Donnelly, Mike; Kerr, Neil J.; Rimmer, Russell; Shiu, Edward M. (Emerald Group Publishing Ltd, 2006-01)
      Purpose - The purpose of this paper is to explore the application of the SERVQUAL approach to assess the quality of service of Strathclyde Police in Scotland. Measuring service quality in public services is fraught with ...