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    Leveraging customer service through human resource interventions: identifying good practice from the European STEP Project

    Date
    2009
    Author
    McGuire, David
    Sheikh, H.
    Hollywood, E.
    Metadata
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    Citation
    McGuire, D., Sheikh, H. & Hollywood, E. (2009) Leveraging customer service through human resource interventions: identifying good practice from the European STEP Project, , , , ,
    URI
    https://eresearch.qmu.ac.uk/handle/20.500.12289/1396
    Collections
    • Business, Enterprise & Management

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