Leveraging customer service through human resource interventions: identifying good practice from the European STEP Project

McGuire, David; Sheikh, H.; Hollywood, E.

Date

2009

Author

McGuire, David

Sheikh, H.

Hollywood, E.

Metadata

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Citation

McGuire, D., Sheikh, H. & Hollywood, E. (2009) Leveraging customer service through human resource interventions: identifying good practice from the European STEP Project, , , , ,

URI

https://eresearch.qmu.ac.uk/handle/20.500.12289/1396

Collections

Business, Enterprise & Management