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dc.contributor.authorMitsche, Nicole
dc.contributor.authorReino, Sofia
dc.contributor.authorKnox, Dan
dc.contributor.authorBauernfeind, Ulrike
dc.date.accessioned2018-07-20T08:48:53Z
dc.date.available2018-07-20T08:48:53Z
dc.date.issued2008
dc.identifier.citationMitsche, N., Reino, S., Knox, D. & Bauernfeind, U. (2008) Enhancing Cultural Tourism e-Services through Heritage Interpretation, Proceedings of the ENTER Conference, , no. 12, pp. 418-429, New York
dc.identifier.isbn978-3-211-77279-9 (Print) 978-3-211-77280-5 (Online)
dc.identifier.urihttps://eresearch.qmu.ac.uk/handle/20.500.12289/228
dc.identifier.urihttps://doi.org/10.1007/978-3-211-77280-5_37
dc.identifier.uri
dc.descriptionPublished by Springer NewYork
dc.descriptionNew York
dc.description.abstractCultural heritage is a main contributor to tourism development. These two activities heavily rely on the communication process for attracting visitors and to provide them with a satisfactory experience, which can be enhanced through effective heritage interpretation. This paper argues that there are opportunities for the application of e-Services in the delivery of heritage interpretation through the Internet – optimising results for the fulfilment of both marketing and interpretation purposes. This paper investigates visitor satisfaction with museums and explores the use of e-Services for both cultural attraction operators and destination managers over a two-stages empricical research. On one side, this study identifiesthe contribution of heritage interpretation practices to the overall visitor satisfaction in museums. On the other side, it evaluates the current integration of e-Services in cultural attractions and destination websites. The results are integrated and developed into practical industry implications both for cultural attractions and destination website development
dc.format.extent12
dc.format.extent418-429
dc.publisherSpringer
dc.relation.ispartofInformation and communication technologies in tourism 2008 : proceedings of the international conference in Innsbruck, Austria 2008
dc.relation.ispartofProceedings of the ENTER Conference
dc.subjectTourism Development
dc.subjectInformation And Communication Technologies
dc.subjectIct
dc.subjectHeritage Interpretation.
dc.titleEnhancing Cultural Tourism e-Services through Heritage Interpretation
dc.typebook_section
dcterms.accessRightspublic
dc.description.facultyNO DIVISION
dc.identifier.doi10.1007/978-3-211-77280-5_37
dc.description.ispublishedpub
dc.description.eprintid228
rioxxterms.typebook_section
rioxxterms.publicationdate2008
qmu.authorReino, Sofia
dc.description.statuspub


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