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dc.contributor.authorReino, Sofia
dc.contributor.authorMitsche, Nicole
dc.contributor.authorFrew, Andrew J.
dc.date.accessioned2018-06-29T20:20:50Z
dc.date.available2018-06-29T20:20:50Z
dc.date.issued2007
dc.identifierER229
dc.identifier.citationReino, S., Mitsche, N. & Frew, A. (2007) The Contribution of Technology-Based Heritage Interpretation to the Visitor Satisfaction in Museums, Proceedings of the ENTER Conference, no. 12, pp. 341-352, Vienna.
dc.identifier.urihttp://www.springerlink.com/content/p62041333g032731/
dc.identifier.urihttp://www.springerlink.com/home/main.mpx
dc.identifier.urihttps://eresearch.qmu.ac.uk/handle/20.500.12289/229
dc.descriptionPublished by SpringerWienNewYork
dc.descriptionVienna
dc.description.abstractThe tradition of heritage interpretation is moving away from purely conservational and educational goals to an entertainment- and experience-oriented interpretative provision. New technologies are gaining prominence in museums to enhance visitors' mindfulness, subsequent learning outcomes and satisfaction. Extant research literature reflects technology-based heritage interpretation; however, such studies implement predetermined outputs which have never been tested by the demand side. This paper seeks to assess technology-mediated heritage interpretation, merging both theory from the museums management and customer satisfaction literatures, and applying Importance-Performance Analysis. Results reveal that new technology does not represent a substitute for other interpretative applications. Its appropriate use in those museums with a traditional interpretative layout enhances displays multisensory provision and visitors perceived interactivity. The use of technology is more appreciated in traditional museums than in those with live interpretation.
dc.format.extent341-352
dc.format.extent12
dc.publisherSpringer
dc.relation.ispartofProceedings of the ENTER Conference
dc.relation.ispartofInformation and Communication Technologies in Tourism 2007
dc.subjectIct
dc.subjectInformation And Communication Technologies
dc.subjectHeritage Interpretation
dc.subjectVisitor Attraction Management
dc.subjectTourism.
dc.titleThe Contribution of Technology-Based Heritage Interpretation to the Visitor Satisfaction in Museums
dc.typebook_section
dcterms.accessRightspublic
dc.description.facultydiv_BaM
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dc.identifier.doihttp://10.1007/978-3-211-69566-1_32
dc.description.ispublishedpub
dc.description.eprintid229
rioxxterms.typebook_section
qmu.authorFrew, Andrew J.
qmu.authorReino, Sofia
dc.description.statuspub


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