Right first time: the role of ombudsmen in influencing administrative decision-making
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Gill, C. (2011) Right first time: the role of ombudsmen in influencing administrative decision-making, Journal of Social Welfare and Family Law, vol. 33, , pp. 181-192,
Administrative justice policy has shifted from a traditional concern with redress mechanisms towards a concern with administrative decision-making (decisions of an administrative nature taken by public officials which affect citizens' interests). As a result, ombudsmen are now expected to do more to drive improvements in administrative decision-making. The limited empirical data available present a mixed picture of the influence that ombudsmen may have in this area. A number of factors may increase ombudsmen's influence and, while these factors require further empirical testing, they offer clues to policymakers interested in improving administrative decision-making.