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dc.contributor.authorGill, Chris
dc.date.accessioned2018-06-29T20:21:57Z
dc.date.available2018-06-29T20:21:57Z
dc.date.issued2012-10
dc.identifierER2973
dc.identifier.citationGill, C. (2012-10) The impact of the Scottish Public Services Ombudsman on administrative decision-making in local authority housing departments, Journal of Social Welfare and Family Law.
dc.identifier.issn0964-9069, ESSN: 1469-9621
dc.identifier.urihttp://dx.doi.org/10.1080/09649069.2012.718535
dc.identifier.urihttps://eresearch.qmu.ac.uk/handle/20.500.12289/2973
dc.description.abstractOmbudsmen have a dual role: to redress grievances and to improve public administration. While the redress of grievances remains their main focus in the United Kingdom, ombudsmen are increasingly exploring their improvement function. Government policy now also places more emphasis on the idea that ombudsmen should help agencies to get decisions 'right first time'. Despite these developments, little research has been conducted into ombudsmen's effectiveness in this area. This article contributes to existing knowledge by reporting the findings of a study investigating the Scottish Public Services Ombudsman's impact on administrative decision-making in local authority housing departments.
dc.publisherTaylor & Francis
dc.relation.ispartofJournal of Social Welfare and Family Law
dc.titleThe impact of the Scottish Public Services Ombudsman on administrative decision-making in local authority housing departments
dc.typearticle
dcterms.accessRightsrestricted
dc.description.facultydiv_BaM
dc.description.ispublishedpub
dc.description.eprintid2973
rioxxterms.typearticle
qmu.authorGill, Chris
dc.description.statuspub


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