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dc.contributor.authorHare, Caroline
dc.contributor.authorLaw, James
dc.contributor.authorBrennan, Carol
dc.date.accessioned2018-06-29T20:21:02Z
dc.date.available2018-06-29T20:21:02Z
dc.date.issued2012-11
dc.identifierER3182
dc.identifier.citationHare, C., Law, J. & Brennan, C. (2012) The vulnerable healthcare consumer: an interpretive synthesis of the patient experience literature, International Journal of Consumer Studies, vol. 37, , pp. 299-311,
dc.identifier.issn1470-6423
dc.identifier.urihttp://dx.doi.org/10.1111/ijcs.12006
dc.identifier.urihttps://eresearch.qmu.ac.uk/handle/20.500.12289/3182
dc.description.abstractThe increased policy emphasis on the 'patient experience' places the health consumer in centre stage as the driver for healthcare delivery. This poses challenges for service providers to meet the needs of more vulnerable groups, notably those with disabilities, who are often more likely to be both in greater need of services and, at the same time, less able to access them. This paper reports an interpretive synthesis of qualitative research studies in the UK and US on the experience of vulnerable patient groups using a broad range of health services. An interpretive review method was adopted to capture the complexity of the data. Eighteen papers were identified as meeting the inclusion criteria for the review. Seven key themes were identified: life experience, service design, point of delivery, accessibility, availability, specialist education/training and consumer typology. Although policy makers and providers often refer to the need for greater consumerism in the development of health services, our review suggests that it may be appropriate to consider a model of 'mediated consumerism' for some groups of service users. While some concerns are common to both mainstream and vulnerable consumers, others such as accessibility of services, and the resulting experience of health care, are particular to specific vulnerable groups. Accessing the experiences of these more vulnerable groups therefore warrants close attention in the development of both policy and practice in health service delivery.
dc.format.extent299-311
dc.publisherBlackwell Publishing
dc.relation.ispartofInternational Journal of Consumer Studies
dc.titleThe vulnerable healthcare consumer: an interpretive synthesis of the patient experience literature
dc.typearticle
dcterms.accessRightsrestricted
dc.description.facultydiv_BaM
dc.description.volume37
dc.identifier.doihttp://10.1111/ijcs.12006
dc.description.ispublishedpub
dc.description.eprintid3182
rioxxterms.typearticle
qmu.authorBrennan, Carol
qmu.authorHare, Caroline
dc.description.statuspub
dc.description.number3


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