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dc.contributor.authorSimmon, Richard
dc.contributor.authorBrennan, Carol
dc.contributor.authorGill, Chris
dc.contributor.authorHirst, Carolyn
dc.date.accessioned2018-06-29T20:20:52Z
dc.date.available2018-06-29T20:20:52Z
dc.date.issued2013-07
dc.identifierER3277
dc.identifier.citationSimmon, R., Brennan, C., Gill, C. & Hirst, C. (2013) The Outcome of Complaints, , , , ,
dc.identifier.urihttps://eresearch.qmu.ac.uk/handle/20.500.12289/3277
dc.description.abstractThe main focus of this project is the outcome and impact of complaint investigations on individual complainants in care services and on the services complained against. The aim is to ensure that people receive high quality care and to support and encourage the development of better ways of delivering care services. While there have been some studies of the process of investigating complaints, there has been little or no research of its impact on services. This project seeks to identify the difference a complaint investigation makes to outcomes for people using the service.
dc.publisherThe Care Inspectorate
dc.publisherQueen Margaret University
dc.titleThe Outcome of Complaints
dc.typemonograph
dcterms.accessRightspublic
dc.description.facultydiv_BaM
dc.description.ispublishedpub
dc.description.eprintid3277
rioxxterms.typemonograph
qmu.authorHirst, Carolyn
qmu.authorBrennan, Carol
qmu.authorGill, Chris
dc.description.statuspub


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