Show simple item record

dc.contributor.authorGill, Chris
dc.contributor.authorWilliams, Jane
dc.contributor.authorBrennan, Carol
dc.contributor.authorHirst, Carolyn
dc.date.accessioned2018-06-29T20:20:28Z
dc.date.available2018-06-29T20:20:28Z
dc.date.issued2014-10-31
dc.identifierER3584
dc.identifier.citationGill, C., Williams, J., Brennan, C. & Hirst, C. (2014) Models of Alternative Dispute Resolution (ADR): A report for the Legal Ombudsman. Edinburgh: Queen Margaret University, Consumer Insight Centre.
dc.identifier.urihttp://www.legalombudsman.org.uk/downloads/documents/research/Models-Alternative-Dispute-Resolution-Report-141031.pdf
dc.identifier.urihttps://eresearch.qmu.ac.uk/handle/20.500.12289/3584
dc.description.abstractThe aim of this research was to investigate what the Legal Ombudsman can learn from other Alternative Dispute Resolution (ADR) providers. The research was commissioned by the Legal Ombudsman to help it review and develop its dispute resolution model and ensure it remains fit-for-purpose. The research involved a case study design and fieldwork was conducted with ten organisations: four in the UK, one in Ireland, two in New Zealand, one in Australia, one in Canada and one in the USA. The research highlighted a range of dispute resolution practices and illustrated some of the key design choices that ADR providers need to make when designing or reviewing a dispute resolution scheme. These fell within four areas: the use of online dispute resolution; the early stages of dispute resolution processes; mediation approaches; and the later stages of dispute resolution and building influence.
dc.publisherLegal Ombudsman
dc.publisherQueen Margaret University
dc.titleModels of Alternative Dispute Resolution (ADR): A report for the Legal Ombudsman
dc.typemonograph
dcterms.accessRightspublic
dc.description.facultydiv_BaM
dc.description.ispublishedpub
dc.description.eprintid3584
rioxxterms.typemonograph
qmu.authorHirst, Carolyn
qmu.authorGill, Chris
qmu.authorWilliams, Jane
qmu.authorBrennan, Carol
qmu.centreCentre for Applied Social Sciences
dc.description.statuspub


Files in this item

Thumbnail

This item appears in the following Collection(s)

Show simple item record