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dc.contributor.authorMcVittie, Chris
dc.contributor.authorGoodall, Karen
dc.contributor.authorSambaraju, Rahul
dc.contributor.authorElliott, Ian
dc.contributor.authorTrejnowska, Anna
dc.date.accessioned2018-06-19T13:33:49Z
dc.date.available2018-06-19T13:33:49Z
dc.date.issued2015-04-20
dc.identifierER3847
dc.identifier.citationMcVittie, C., Goodall, K., Sambaraju, R., Elliott, I. & Trejnowska, A. (2015) 'We Just Have to Learn to Deal with It': Young Workers' Experiences of Workplace Violence, Journal of Social Sciences and Humanities, 1 (2), pp. 39-47.
dc.identifier.urihttps://eresearch.qmu.ac.uk/handle/20.500.12289/3847
dc.identifier.urihttp://files.aiscience.org/journal/article/html/70320009.html
dc.description.abstractWe report on two studies that examined how young people (aged 16 to 24 years) working in public-facing jobs report experiences of workplace violence from dealing with the public. In Study 1, 65% (n=227) of respondents (N=349) reported experiencing violence in the preceding year, with verbal abuse being significantly higher for call centre workers and assaults higher among public sector workers. Psychological symptoms following violence were higher among participants aged 18 years or over than younger workers. Study 2 identified five themes relevant to participants (N=20) experiences, namely (1) violence is part of the job; (2) front line employees are targets; (3) power favours the customer; (4) any customer can be violent, and (5) need for personal experience. These findings demonstrate the need for employers to address all aspects of their practices in order to address risks in the workplace and to promote the psychological well-being of their employees.
dc.format.extent39-47
dc.publisherAmerican Institute of Science
dc.relation.ispartofJournal of Social Sciences and Humanities
dc.rights© 2015 The Authors. Published by American Institute of Science. This Open Access article is under the CC BY-NC license. http://creativecommons.org/licenses/by-nc/4.0/
dc.title'We Just Have to Learn to Deal with It': Young workers experiences of workplace violence
dc.typearticle
dc.description.facultydiv_BaM
dc.description.facultydiv_PaS
dc.description.volume1
dc.description.ispublishedpub
dc.description.eprintid3847
qmu.authorMcVittie, Chris
qmu.authorGoodall, Karen
qmu.authorElliott, Ian
qmu.authorTrejnowska, Anna


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