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dc.contributor.authorLaw, James
dc.contributor.authorBunning, K.
dc.contributor.authorByng, S.
dc.contributor.authorFarrelly, S.
dc.contributor.authorHeyman, B.
dc.date.accessioned2018-07-20T08:53:22Z
dc.date.available2018-07-20T08:53:22Z
dc.date.issued2005-03
dc.identifier.citationLaw, J., Bunning, K., Byng, S., Farrelly, S. & Heyman, B. (2005) Making sense in primary care: levelling the playing field for people with communication difficulties, Disability & Society, vol. 20, , pp. 169-184(16),
dc.identifier.issn9687599
dc.identifier.urihttps://eresearch.qmu.ac.uk/handle/20.500.12289/413
dc.identifier.urihttp://dx.doi.org/10.1080/09687590500059267
dc.description.abstractPrimary care depends on the effective communication between service user and practitioner. This study proposes that people with communication difficulties serve as a litmus test for whether practitioners are truly sensitised to the impact of their own communication skills. It is based on interviews with service users and carers. Three key themes emerged, namely inclusion , the process of communication , and continuity . Inclusion is concerned with effective participation in society in general and access to health care in particular. The communication process describes the way in which health issues are raised and addressed. Continuity refers to the way in which time interacts with the relationship between user and provider. The paper concludes that effective communication is not simply a set of taught behaviours but reflects a set of values that create the conditions for improving both communication and clinical outcomes
dc.format.extent169-184(16)
dc.publisherRoutledge
dc.relation.ispartofDisability & Society
dc.titleMaking sense in primary care: levelling the playing field for people with communication difficulties
dc.typearticle
dcterms.accessRightsrestricted
dc.description.facultyNO DIVISION
dc.description.volume20
dc.identifier.doidoi:10.1080/09687590500059267
dc.description.ispublishedpub
dc.description.eprintid413
rioxxterms.typearticle
rioxxterms.publicationdate2005-03
qmu.authorLaw, James
qmu.centreCASLen
dc.description.statuspub
dc.description.number2


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