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dc.contributor.authorWilliams, Jane
dc.contributor.authorGill, Chris
dc.contributor.editorCortes, Pablo
dc.date.accessioned2018-06-29T20:19:59Z
dc.date.available2018-06-29T20:19:59Z
dc.date.issued2016-12-01
dc.identifierER4307
dc.identifier.citationWilliams, J. & Gill, C. (2016) A Dispute System Design Perspective on the Future Development of Consumer Dispute Resolution. In: Cortes, P. (ed.) The New Regulatory Framework for Consumer Dispute Resolution. Oxford: Oxford University Press, pp. 371-391.
dc.identifier.isbn9780198766353
dc.identifier.urihttps://eresearch.qmu.ac.uk/handle/20.500.12289/4307
dc.identifier.urihttp://dx.doi.org/10.1093/acprof:oso/9780198766353.003.0018
dc.descriptionThe Transformation of Consumer Dispute Resolution in the EU, Conference funded by the Nuffield Foundation, held in Leicester, 10-11 September 2015.
dc.descriptionThe majority of presentations are available and the full papers will appear in an edited collection entitled "The New Regulatory Framework for Consumer Dispute Resolution" (Oxford University Press, 2016).
dc.description.abstractThis chapter explores the concept of dispute system design in the context of consumer dispute resolution (CDR). While there is a growing literature on dispute system design (DSD) in North America, practitioners and scholars in the UK and Europe have failed to give significant attention to DSD as a discrete activity. As the role of CDR within civil justice systems across Europe continues to grow, the activity of ‘designing justice’ in this area should increasingly be seen as a matter of constitutional as well as practical significance. A failure to address this issue risks undermining the continued legitimacy of state-sanctioned dispute resolution for consumer-to-business disputes. In this chapter, we present a new dispute design model for CDR mechanisms and, drawing on several case studies, demonstrate how it may be applied in practice.
dc.format.extent371-391
dc.publisherOxford University Press
dc.relation.ispartofThe New Regulatory Framework for Consumer Dispute Resolution
dc.subjectDispute System Design
dc.subjectADR
dc.subjectODR
dc.subjectConsumer Dispute Resolution
dc.subjectMediation
dc.subjectConsumer Redress
dc.titleA Dispute System Design Perspective on the Future Development of Consumer Dispute Resolution
dc.typebook_section
dcterms.accessRightsnone
dc.description.facultydiv_BaM
dc.description.ispublishedpub
dc.description.eprintid4307
rioxxterms.typebook_section
qmu.authorGill, Chris
qmu.authorWilliams, Jane
qmu.centreCentre for Applied Social Sciences
dc.description.statuspub


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