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dc.contributor.authorNickson, D.
dc.contributor.authorPrice, R.
dc.contributor.authorBaxter-Reid, Hazel
dc.contributor.authorHurrell, S.
dc.date.accessioned2018-06-29T20:19:58Z
dc.date.available2018-06-29T20:19:58Z
dc.date.issued2016-12-20
dc.identifierER4653
dc.identifier.citationNickson, D., Price, R., Baxter-Reid, H. & Hurrell, S. (2016) Skill requirements in retail work: The case of high-end fashion retailing, Work, Employment & Society, 31 (4), pp. 692-708.
dc.identifier.issn0950-0170
dc.identifier.urihttp://journals.sagepub.com/doi/10.1177/0950017016672791
dc.identifier.urihttps://eresearch.qmu.ac.uk/handle/20.500.12289/4653
dc.description.abstractThis article considers skill requirements in retail work, drawing on the example of high-end fashion retailing. It considers debates about the required 'soft' and 'hard' elements of skill for such work. Drawing on Cockburn's typology - skill residing in the worker; in what is required to perform a job; and as a socially constructed political concept - it seeks to offer a more nuanced discussion of the nature of skills in retail work beyond the usual characterization of such work as being inherently low skilled. Data are reported from 37 interviews with managers, supervisors and employees in a range of high-end fashion retailing outlets. The article recognizes how this work was seen as skilled by the interviewees, particularly with regard to the desired product knowledge and selling ability required for such work. Lastly, it seeks to refine Cockburn's typology in understanding skill requirements in retail work
dc.format.extent692-708
dc.publisherSAGE Publications
dc.relation.ispartofWork, Employment & Society
dc.subjectHigh-End Fashion Retailing
dc.subjectRetail Work
dc.subjectSoft And Hard Skills
dc.titleSkill requirements in retail work: The case of high-end fashion retailing
dc.typearticle
dcterms.accessRightsrestricted
dc.description.facultydiv_BaM
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dc.description.volume31
dc.description.ispublishedpub
dc.description.eprintid4653
rioxxterms.typearticle
refterms.dateAccepted2016-08-31
refterms.dateFCA2017-02-06
refterms.dateFCD2017-02-06
qmu.authorBaxter-Reid, Hazel
dc.description.statuspub
dc.description.number4


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