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dc.rights.licenseCreative Commons Attribution Non-Commercial License
dc.contributor.authorBaldie, Deborah
dc.contributor.authorGuthrie, Bruce
dc.contributor.authorEntwistle, Vikki
dc.contributor.authorKroll, Thilo
dc.date.accessioned2018-06-29T21:36:54Z
dc.date.available2018-06-29T21:36:54Z
dc.date.issued2017-08-03
dc.identifierER4775
dc.identifier.citationBaldie, D., Guthrie, B., Entwistle, V. & Kroll, T. (2017) Exploring the impact and use of patients' feedback about their care experiences in general practice settings-a realist synthesis. Family Practice, 35 (1), pp. 13-21.
dc.identifier.issn0263-2136
dc.identifier.urihttps://doi.org/10.1093/fampra/cmx067
dc.identifier.urihttps://eresearch.qmu.ac.uk/handle/20.500.12289/4775
dc.description.abstractBackground. Policy encourages health care providers to listen and respond to feedback from patients, expecting that it will enhance care experiences. Enhancement of patients' experiences may not yet be a reality, particularly in primary health care settings. Objective. To identify the issues that influence the use and impact of feedback in this context. Design and Setting. A realist synthesis of studies of the use of patient feedback within primary health care settings. Methods. Structured review of published studies between 1971 and January 2015. Results. Eighteen studies were reported in 20 papers. Eleven studies reported patient survey scores as a primary outcome. There is little evidence that formal patient feedback led to enhanced experiences. The likelihood of patient feedback to health care staff stimulating improvements in future patients' experiences appears to be influenced predominantly by staff perceptions of the purpose of such feedback; the validity and type of data that is collected; and where, when and how it is presented to primary health care teams or practitioners and teams' capacity to change. Conclusions. There is limited research into how patient feedback has been used in primary health care practices or its usefulness as a stimulant to improve health care experience. Using a realist synthesis approach, we have identified a number of contextual and intervention related factors that appear to influence the likelihood that practitioners will listen to, act on and achieve improvements in patient experience. Consideration of these may support research and improvement work in this area.
dc.format.extent13-21
dc.publisherOxford University Press
dc.relation.ispartofFamily Practice
dc.rights© The Author(s) 2017. Published by Oxford University Press.
dc.rights.urihttp://creativecommons.org/licenses/by-nc/4.0/
dc.subjectAccess And Evaluation
dc.subjectHealth Care
dc.subjectHealth Care Quality
dc.subjectPatient Advocacy
dc.subjectPatient Satisfaction
dc.subjectQuality Assurance, Quality Of Health Care
dc.subjectTotal Quality Management.
dc.titleExploring the impact and use of patients' feedback about their care experiences in general practice settings-a realist synthesis
dc.typearticle
dcterms.accessRightspublic
dc.date.updated2019-07-29
dc.description.facultysch_nur
dc.description.volume35
dc.identifier.doihttp://doi.org/10.1093/fampra/cmx067
dc.description.ispublishedpub
dc.description.eprintid4775
rioxxterms.typearticle
rioxxterms.versionVoR
refterms.dateAccepted2017-06-04
refterms.dateFCA2017-08-28
refterms.dateFCD2017-08-14
refterms.depositExceptionpublishedGoldOA
qmu.authorBaldie, Deborah
dc.description.statuspub
dc.description.number1
refterms.versionVoR


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