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dc.contributor.authorWilliams, Jane
dc.contributor.authorGill, Chris
dc.contributor.editorDe La Rosa, Fernando E.
dc.date.accessioned2018-06-29T20:21:53Z
dc.date.available2018-06-29T20:21:53Z
dc.date.issued2017
dc.identifierER4941
dc.identifier.citationWilliams, J. & Gill, C. (2017) Designing justice: Dispute system design and consumer redress. In: De La Rosa, F. E. (ed.) Consumer ADR and ODR: The new European landscape and the reform of Spanish law. Thomson Reuters. (In Press)
dc.identifier.urihttps://eresearch.qmu.ac.uk/handle/20.500.12289/4941
dc.descriptionNavarra, Spain
dc.description.abstractThis chapter sets out a model to assist those involved in the design and review of consumer dispute systems and highlights how it can be applied in practice. The model does not dictate what final form the design should take but instead seeks to provide a framework for design choices in order that designers can ensure that a clear rationale exists for all aspects of a scheme's design. It is envisaged therefore that the model could be of use to designers in Spain and other jurisdictions in developing ADR systems to comply with the European Union's Directive on Consumer Alternative Dispute Resolution (2013/11/EU) and Regulation on Consumer Online Dispute Resolution (EU No 524/2013). The chapter explains how the model works and draws on recent practice and examples primarily from the UK to illustrate some key issues relating to designing consumer dispute systems. The aim is to provide a practical guide to assist designers and those involved with the evaluation of dispute systems.
dc.publisherThomson Reuters
dc.relation.ispartofConsumer ADR and ODR: The new European landscape and the reform of Spanish law.
dc.titleDesigning justice: Dispute system design and consumer redress
dc.typebook_section
dcterms.accessRightsrestricted
dc.description.facultydiv_BaM
dc.description.ispublishedinpress
dc.description.eprintid4941
rioxxterms.typebook_section
qmu.authorGill, Chris
qmu.authorWilliams, Jane
dc.description.statusinpress


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