An investigation into how emotional intelligence and managers can affect employee performance in the workplace; an employee's perspective
(2013) An investigation into how emotional intelligence and managers can affect employee performance in the workplace; an employee's perspective, no. 128.
Purpose: The research aims to investigate how emotional intelligence and managers can affect employee performance in the workplace. This study analyses an employee's perspective into how they consider emotions and their manager to impact their performance. Design/methodology/approach: This study follows a mixed methodological approach whereby 100 mix gender questionnaires were obtained. Following this 10 female participants were interviewed from the retail sector. The data collection involved enquiring participants on numerous themes and characteristics of emotional intelligence, managers and general workplace matters. Findings: The results from the data analysis concluded that emotional intelligence and managers; collectively contribute to employee performance massively. Positive and negative responses indicated towards the importance of managers recognising and utilising emotions to bring out the best in their employees. This represents majority of the sample; it is noteworthy, that only a minute number did suggest emotions and managers generally may not completely affect performance; as other matters do come into practice. Research limitations: The data collection approach required the researcher's interpretation of responses which may be recognised as subjective. Moreover the sample size may be deemed as small and therefore may affect the generalisability of findings. Practical implications: Enhancing existing knowledge on emotional intelligence and the influence managers can have on the workplace is essential for good practice. This study can help identify the need in improving training and development programmes to potentially address any shortfall in employee performance due to the lack of emotional intelligence or management. Originality/value: This study contributes to the evidence about the interrelationships of emotional intelligence and managers affecting employee performance; showing the need for organisations to develop or address management programmes to ensure this does not negatively impact performance or cause employee performance to deteriorate. Keywords: Emotional Intelligence, Managers, Workplace and Employee Performance.