The relationship between incivility in the workplace and organisational culture
(2013) The relationship between incivility in the workplace and organisational culture, no. 88.
This dissertation is a study of tolerance levels towards workplace incivility and the relationship with organisational culture within William Hill Bookmakers. The issue of incivility within a workplace context has been an area of increasing concern for managers and is recognised as a contemporary issue (Wang 2008). The research aims to ascertain whether or not organisational culture impacts on tolerance levels towards workplace incivility and how procedures and policies support staff. Current literature illustrates a gap in knowledge regarding this subject, therefore this study will assist in closing this gap. The subject of workplace incivility was researched thoroughly and provided a basis for the methodology section of this study. A qualitative approach to data collection was taken due to the type of data that was needed to answer the aims and objectives; opinions and attitudes of employees at William Hill Bookmakers. Semi-structured interviews were conducted with 14 employees at a shop front level and the interviews were recorded, transcribed and kept password protected to ensure anonymity for the participants involved. The data collected was then coded to decipher any themes, which were then catagorised for further analysis. This data was then related back to the literature to draw conclusions. Conclusions have been made based on the findings and discussion of the research, and recommendations for practice and further study have been made.