An investigation into how different motivational techniques used within a small restaurant enhances employees' job performance - a case of 'The West Highland Gate'.

Abstract

Purpose This research focuses on the effect of motivational techniques on job performance within a small restaurant - 'The West Highland Gate'. The main aim of the research is to recognise the influence of different individual motivational techniques currently implemented with the organisation on employee job performance. Design/Methodology/Approach Firstly the research presents secondary research of previous literature surrounding the subject of motivation and job performance. This focused on theories of motivation, motivational techniques along with the relationship between motivation and job performance. The primary research is implemented through a mixed method approach of both qualitative and qualitative methods. These methods will include face to face interviews with both employees and managers within the 'The West Highland Gate', as well as an online survey for front of house employees only to complete. Results/Discussion The research discovered a range of motivational techniques used within the restaurant along with their effects on improving front of house employees' job performance. It was recognised that the monetary techniques currently implemented have the leading effect on improving employees' job performance. Limitations The research study was focused upon a small restaurant within the hospitality sector; consequently results are reduced in generalisability due to the small sample size. A lack of time scheduling along with potentially subjective interpretations were also limitations of the research.