To what extent do small businesses owners in Glasgow know about current legislations and pending amendments to the sale of goods law, with regards to The Consumer Rights Bill 2015
(2015) To what extent do small businesses owners in Glasgow know about current legislations and pending amendments to the sale of goods law, with regards to The Consumer Rights Bill 2015, no. 95.
Purpose: The purpose of this dissertation is to identify the overall awareness of small business owners with regards current consumer law legislations such as Sales of Goods Act 1979 and the new Consumer Rights Bill 2015. This research investigates whether there is a lack of knowledge surrounding the changes that are being made to the Sales of Goods Act. Furthermore, this research investigates whether this is due to lack of available information. Design Methodology/ Approach: The method used to conduct this research was qualitative approach using semi-structured interviews. Eight interviews were conducted and one pilot interview. The sample group included strictly SME owners, managers or company directors. Findings: The research found that SME's have a lack of knowledge with regards to consumer law. Specifically, legislation prevailing: the sale of goods; the supply of goods and services; the supply of digital products and unfair contract terms. SMEs find consumer law too complex to understand and use correctly. There is also a lack of consensus on how SME's would like to be informed on changes to the law which may effect them. The key to informing SME's about changes such as the Consumer Rights Bill 2015 is variation .Furthermore, the research showed that SME owners argue there is no need to know the laws on the sale of goods or seek legal advice to have a successful business. Research Limitations/Implications: The research has shown an apparent comprehension of consumer law, the Sale of Goods Act in particular. Future research should include both SME's and larger businesses to assess wether the lack of comprehension is due to the available resources in the business. The results show that there is a lack of consensus surrounding how SME's would like to be informed about future changes that will effect them. Wider research may provide a consensus or encourage a variety of ways to distribute information. The Consumer Rights Bill 2015 was given Royal Assent after this research was conducted in March 2015. Due to how current this issue is, the literature review was subject to constant changes. Keywords: consumer law, consumer rights bill, complexity, SME's