Show simple item record

dc.contributor.authorBrennan, Carol
dc.contributor.authorRitters, Katrina
dc.date.accessioned2018-06-29T20:19:54Z
dc.date.available2018-06-29T20:19:54Z
dc.date.issued2004-03
dc.identifierER79
dc.identifier.citationBrennan, C. & Ritters, K. (2004) Consumer education in the UK : new developments in policy, strategy and implementation, International Journal of Consumer Studies, vol. 28, , pp. 97-107,
dc.identifier.issn1470-6423
dc.identifier.urihttp://www.blackwell-synergy.com/doi/abs/10.1111/j.1470-6431.2003.00361.x
dc.identifier.urihttp://www.blackwellpublishing.com/
dc.identifier.urihttps://eresearch.qmu.ac.uk/handle/20.500.12289/79
dc.description.abstractConsumer education is an integral part of the European Community's consumer policy. It plays a key role in consumer empowerment, helping consumers gain the skills, attitudes and knowledge they need to be able to gear the choices they make as consumers to their economic interests and to protect their health and safety. In its policy statement, the Directorate General for Health and Consumer Protection states that the European Community is aware that joint measures at national and Community levels should be more structured, in order to achieve maximum effectiveness. This paper aims to set out the current policy and strategic context for consumer education and empowerment in the UK; review the role of UK government bodies and other agencies concerned with developments; review recent literature; present the results of interviews with an extensive range of key stakeholders and the results of a survey of service heads for trading standards throughout the UK. It will consider implementation, partnership, resources, ideas and opportunities. The research found that the agenda for consumer education in the UK is at an interesting stage of development. The Enterprise Act 2002 gives the Office of Fair Trading (OFT) a statutory power to carry out educational activities. Consumer education is also moving up the agenda in the trading standards service. In addition, the teaching of citizenship in English schools is already stimulating new developments in consumer education. The paper will consider the need for organizations like these to work together to build on these policy developments and ensure that consumer education gains the profile it needs to influence consumer attitudes and behaviour.
dc.format.extent97-107
dc.publisherBlackwell Publishing
dc.relation.ispartofInternational Journal of Consumer Studies
dc.subjectConsumer Education Policy
dc.subjectConsumer Education Strategy , Consumer Education Partnerships
dc.subjectConsumer Skills , Confident Consumers
dc.titleConsumer education in the UK : new developments in policy, strategy and implementation
dc.typearticle
dcterms.accessRightsrestricted
dc.description.facultydiv_BaM
dc.description.referencetextTrading Standards Institute ( 2003) Consumer Education in the UK. Trading Standards Institute, Essex. 2. National Consumer Council ( 2003) Creating Consumer Confidence: Consultation on Consumer Education. London . [WWW document]. URL http://www.ncc.org.uk/policy/education.htm (accessed 28 May 2003). 3. Department of Trade and Industry ( 2003) Consumer and Competition Policy Directorate Website . [WWW document]. URL http://www.dti.gov.uk/ccp/topics1/advice.htm (accessed 28 May 2003). 4. National Consumer Council ( 2001) Consumer Education: Beyond Consumer Information. National Consumer Council, London. 5. Office of Fair Trading ( 2000) Consumer Detriment. Office of Fair Trading , London. 6. Office of Fair Trading ( 2000) Low Earners Suffer Greater Detriment. Office of Fair Trading, London . 7. European Module in Consumer Education . [WWW document]. URL http://www.consumermodule.net/european/4The%20Objectives.htm (access 9 June 2002). 8. [WWW document]. URL http://europa.eu.int/comm/consumers/policy/developments/cons_educ/index_en.html 9. Department of Trade and Industry ( 1999) Modern Markets: Confident Consumers. HMSO, London . 10. Department of Trade and Industry ( 1999) Consumer Support Networks: Getting Connected. Department of Trade and Industry, London. 11. HMSO ( 2002) The Enterprise Act 2002. HMSO/Department of Trade and Industry , London. 12. Office of Fair Trading (2003) The Annual Plan 2003/4 Consultation Paper. Office of Fair Trading, London. 13. Office of Fair Trading ( 2003) It's your call. Fair Trading . pp. 5- 6. Office of Fair Trading, London. 14. National Consumer Council ( 2002) Trading Information: The Case for a One-Stop-Shop Information Service Based on the Track Records of Traders. National Consumer Council, London . 15. Scottish Consumer Council ( 2003) Knowledge of Consumer Rights in Scotland . pp. 10- 11. Scottish Consumer Council, Glasgow . 16. Northern Ireland General Consumer Council ( 2000) Consumer Education Manifesto . [WWW document]. URL http://www.gccni.org.uk/education (accessed 28 May 2003). 17. Welsh Consumer Council ( 2002) Consumer Education Website . [WWW document]. URL http://www.consumereducation.org.uk (accessed 28 May 2003). 18. Financial Services Authority ( 2000) Consumer Research 1: Better Informed Consumers . [WWW document]. URL http://www.fsa.gov.uk/pubs/consumer-research/crpr01.pdf (accessed 16 June 2003). 19. Consumers Association and Edge Hill College ( 1994) Consumer Education Development Project 1991-1994. Consumers Association, London , p. 49. 20. Atherton, M. & Wells, J. ( 1998) Consumer education: learning for life. Consumer Policy Review, 8. 21. Coppack, M. ( 2002) Complementing information and advice. Adviser, May/June, 49- 52. 22. National Consumer Education Partnership ( 1999) A Framework for the Development of Consumer Skills and Attitudes. [WWW document]. URL http://www.ncep.org.uk/pages/framework.htm (accessed 16 June 2003).
dc.description.volume28
dc.identifier.doihttp://10.1111/j.1470-6431.2003.00361.x
dc.description.ispublishedpub
dc.description.eprintid79
rioxxterms.typearticle
qmu.authorBrennan, Carol
dc.description.statuspub
dc.description.number2


Files in this item

Thumbnail

This item appears in the following Collection(s)

Show simple item record